A Letter from Our CEO Regarding COVID-19

Melanie Mitchell | March 19, 2020

To our Running Community:

At JackRabbit, protecting the health and safety of our valued employees and loyal customers is our top priority. Due to the latest developments in regard to the coronavirus (COVID-19), we are extending our temporary closure of all of our stores to the public through 4/12 or in accordance with State and National "Stay at Home" orders. We feel that this difficult decision is best for the safety of our staff, their families, and all of our communities.

JackRabbit prides itself in being entrenched in the local communities we serve, while fostering a healthy, active lifestyle through running. While our stores may be temporarily closed we are encouraging our communities to stay active and have numerous solutions to help support your athletic needs:

  • - We encourage customers to take advantage of our e-commerce site (JackRabbit.com) where our full line of products is at your fingertips.

  • - Our operations and fulfillments teams are prepared and ready to support all your online needs. We are continuing to fulfill orders in all states across the country as quick as we can in order to get you the product as quickly as possible.

  • - Our stores can still serve you with their Concierge Service. Call them directly to see how they can assist with product reviews, virtual fittings, phone orders, ship direct to your home and in some locations curbside pickup. Please check your local store’s social media page for more information.

  • - Don’t hesitate to reach out ([email protected])! We strive to be a resource in our community. Please give your local store a call and we will do our best to find a solution to get you the gear you need.


We encourage everyone to safe while also staying active during these unprecedented times. While we’ve had to cancel in-person events for the foreseeable future, we are here for you virtually! Please check out our 'Sweating Safely' series from JackRabbit University for home workout ideas or follow us on Instagram (@jackrabbit_original) where we will be sharing workouts to help motivate your daily workout while still social distancing.

We are working tirelessly to ensure our team is armed with frequent guidance, information, and support to ensure we are keeping our employees, their families, and customers safe. We will always put the well-being of our employees and customers first. As we continue to monitor the situation and CDC guidelines we will take the necessary precautions to ensure the safety of our local communities.

We will all get through this together.

Thank you,
Bill Kirkendall (CEO) and Leadership Team