WHAT IS JACKRABBIT EXPRESS
This item was made just for you! You've successfully found an item that we don't physically carry; BUT we called our friends at (insert brand name here) and they hooked us up. All items on the site with the JackRabbit Express badge are apart of this really cool progam. All your favorite benefits on JackRabbit.com apply to these special items.
If you have more questions, feel free to contact our Customer Service:
Hours: Monday - Friday from 12PM - 7PM EST
Holiday Hours: 10AM-7:00PM starting 11/23/18 to 1/18/19
Email: [email protected]
JACKRABBIT EXPRESS RETURNS
We want you to be completely satisfied with your purchase and stand behind the products and service we provide. Our merchandise can be returned to us within 30 days from date of original purchase for a full refund. To return JackRabbit Express merchandise, mail it to the following address with the return slip that was included in your original shipment:
ATTN: Online Returns
2500 E. 1st Ave, Unit C West
Denver, CO 80206
Please include your original receipt with the merchandise you are returning. All returns will require customer name, phone number or email address, which can be filled out on the return slip. Footwear, Apparel and Electronics should be sellable and have original boxes/packaging/tags. Unfortunately, we cannot return underwear, nutrition and magazines. Refunds for returns made without a receipt will take the form of a store credit assigned to a customer account. We do not pay for return shipping, unless the item is considered defective, but your initial shipping cost (if incurred) will be refunded.
We highly recommend you insure the package as we cannot be responsible for returns lost in transit.
As soon as we receive your returned item, a refund will be issued to your original method of payment. Please note that it may take 4-5 business days for the package to arrive back to us, plus up to another 7 business days for the refund to appear on your statement.