Return Policy

 

We want you to be delighted with your purchase and stand behind the products and services we provide. Our merchandise can be returned to us within 30 days from the original purchase date for a full refund. To return merchandise, you may bring it back to any of our store locations or return it by mail. 

Mailing Your Return

To start your return, please fill out the form below.

Once the form has been submitted, you will receive an email with your return authorization number and further instructions on how to package and mail your return.

Please Note:

  • Please fill out the form completely. Any omitted information may delay your return.
  • Please read and follow the instructions contained in the Return Authorization email received. Any deviations may delay your return.
  • Hang onto the original receipt and include it with your merchandise. All returns will require customer name, phone number, or email address.
  • Footwear, Apparel, and Electronics must be in sellable condition and have original boxes/packaging/tags.
  • Unfortunately, we are unable to accept returns on underwear, nutrition, and magazines.
  • Refunds for returns without a receipt will take the form of a store credit assigned to the customer account.
  • We do not pay for return shipping; however, JackRabbit will refund your initial shipping cost (if incurred) if it is for the entire purchase being returned.
  • Returns will be processed within 4-5 business days of the return arriving at our processing center.
  • As soon as we receive your returned item, JackRabbit will refund your original payment method. Please note it may take 4-5 business days for the package to arrive back to us, plus up to another 7 business days for the refund to appear on your statement.
  • We highly recommend you insure the package as we cannot be responsible for returns lost in transit.
  • In-store purchases cannot be returned online.

Exchanges:

To exchange an item that did not fit, the different style preferred, and/or different color preferred, you should follow the return policy above and then place a new order.

Please call customer care at 1-800-807-6179 or send the request via email to service@jackrabbit.com for replacement of merchandise that is defective or the wrong item sent. We will send you a shipping label to use to send back the original item. We will refund the item, and then you should place a new order.

If you have any questions, please contact customer care:

 

Online Customer Service

 

Phone: 1-800-807-6179
Hours: Currently varied due to current high demand. The best way to reach us is via the email below, and we will work to address your issue as quickly as possible.
Email: service@jackrabbit.com